Bilingual HR query handling integrated with SuccessFactors: policy, leave, payroll and benefits questions answered in under a minute, in Arabic or English, with escalation when judgement is needed.
HR business partners spend their days answering the same policy and leave questions.
Employees wait days, and answers vary by who picks up the query.
Arabic and English versions of policy drift apart and confuse employees.
HR cannot see which topics generate queries or where policy is unclear.
One agent front door for employees, with HR in control of every topic.
Answers policy questions from the approved handbook in Arabic or English, citing the clause and version.
Shows the authenticated employee their own leave balances, payslips and entitlements from SuccessFactors.
Opens and routes cases that need HR judgement, and reports query themes and policy gaps to HR leadership.
A walkthrough of the agents at work: what they see, what they decide, and where people stay in control.
AITHENTIC demo · YouTube
Every agent follows the same five steps, so behaviour is predictable and every step leaves evidence.
Approved HR policies in Arabic and English, SuccessFactors employee data, case history and HR calendars.
Understands the question, identifies the policy and the employee’s own data that apply.
Answers if the policy is clear and the data is available; escalates if judgement, exception or sensitivity is involved.
Responds in under 60 seconds, opens a case when needed, and confirms the outcome with the employee.
Flags unclear policies and frequent questions for HR to improve the handbook.
No single agent both proposes and approves. Each one has a narrow job, its own tools and its own permissions.
Answers policy questions from the approved handbook and cites the clause in the employee’s language.
Reads leave balances, payslips and entitlements from SuccessFactors for the authenticated employee.
Opens, routes and tracks cases that need an HR decision, with the conversation attached.
Reports query themes, resolution rates and policy gaps to the HR leadership team.
Speed comes from autonomy. Trust comes from the three things around it. This is how each is designed into HR Service.
Routine questions are answered end to end, day or night; sensitive topics go straight to a person.
Only approved policy versions are used, and HR controls which topics the agent may answer.
Every answer cites the policy clause and version, and every conversation is retained per policy.
HR can switch topics on or off, review answers and correct the knowledge base at any time.
Bands are agreed with the business before go-live and widened only on evidence from the pilot.
| Action | Autonomy | Accountable owner |
|---|---|---|
| Answer a policy question with citation | Acts autonomously | HR operations |
| Show the employee’s own leave or payslip data | Acts autonomously | HR operations |
| Open and route a case | Acts autonomously | HR business partner |
| Suggest a response to an exception request | Recommends | HR business partner |
| Approve an exception to policy | Human approves | HR manager |
| Grievance, disciplinary or medical matters | Assists | HR manager |
Success metrics are agreed before build and signed off with the client after the pilot.
| Metric | Target | How we measure |
|---|---|---|
| Resolved without escalation | ≥ 65% | Queries closed by the agent |
| Response time | < 60s | Query to first answer |
| Policy error rate | < 3% | HR-reviewed sample of answers |
| Employee satisfaction | Tracked | Post-answer rating |
Pilot results are company-reported and engagement-specific. Figures and names in decision records are illustrative.
Agentic process reengineering, one workflow at a time.
Map how the workflow really runs today, with owners, data lineage and the tacit rules.
Agree the business outcome, the baseline and the success metrics before build.
Redesign for agent-first execution: agents, tools, rules and autonomy bands.
Pilot inside your controls, train owners and move bands only on evidence.
Measure against the baseline and report the result the business signed off.
Monthly anomaly detection and reporting from SAP FI to every business unit head: what moved, why it moved and which three items deserve a conversation, delivered by the 5th.
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View use caseBook a working session with our team in Dubai, Riyadh or the UK. We will map the workflow, agree the metric and show the agent running on data like yours.